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If you have extra questions about this answer, please click "Comment". If the answer is helpful, please click "Accept Answer" and kindly upvote it. Please refer to the Repair Office from the Control Panel part of this article. If that doesn't help, using Online Repair to repair Office from the Control Panel. Go to Control Panel > Mail > Show Profiles > Add, then re-add your account.

I have noticed that you have configured your O365 account and Exchange account into one profile, please try to create a profile for each account and test if the issue continues:

What detailed version of Outlook are you using? Please make sure that you have upgraded it to the latest version (File > Office Account Update Now).Please refer to this article: How to perform a clean boot in Windows. If the issue only occurs with this computer, to check if the issue is caused by any other program on your computer, reboot your computer with clean boot. Does the issue only exist on this specific device? Can this problem be reproduced in other clients?.In order to better understand your problem, could you provide some detailed information: Post questions, follow discussions and share your knowledge in the Community.Please understand that in order to protect your privacy, I have hidden personal information. To get help and troubleshoot other Microsoft products and services, enter your problem here. If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. To contact us in, you'll need to sign in.

If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To get support in, click here or select Help on the menu bar and enter your query. Which browsers work with Office for the web and Office Add-insįix account settings being out-of-date in Mail or Calendar Still need help? If you're still having problems with signing in, read When you can't sign in to your Microsoft account. On the Enter password page, clear Keep me signed in. Go to the sign-in page and select Sign in.Įnter your email address or phone number and select Next. In, select your account picture at the top of the screen. If automatically signs you in, turn off automatic sign in.